Operational Information for Clients and Partners Regarding COVID-19

With the spread of Coronavirus (COVID-19) and associated restrictions and precautions, we find ourselves continually adapting to a rapidly-evolving situation. First and foremost, our hearts go out to everyone around the world impacted, either directly or indirectly, by COVID-19. Our number one priority is the health and safety of our employees and clients who rely on our services for their operational continuity.

EarthCam is fully engaged in the fight against this virus. We are severely restricting travel and implementing work-at-home policies for our colleagues where possible. We are following CDC recommended practices for maintaining healthy business operations for the personnel who have to remain onsite and have implemented strict regimens of cleaning and limiting exposure between groups and outside contacts.

We're doing all we can to protect our team, clients, friends and family while we continue to meet your technology needs. Our sales, manufacturing, installation, support and admin capabilities are fully operational. We are also making significant resources available to state and local governments by way of donation, to help with monitoring, awareness and public outreach.

You can reach our sales department at 1-800-327-8422 and technical support at 1-201-403-2900 during our normal business hours; Monday through Friday, 8:30 a.m. to 6:30 p.m. Eastern Time, or as always, you can contact us online. We are continually monitoring our supply chain and vendor sources. If our business hours change or if we need to adjust our shipping times, we will inform you as soon as possible.

EarthCam is stronger than ever and our financial strength enables us not only to serve you well, but also to withstand these challenging financial conditions. EarthCam is working hard to support our employees, clients, family and friends. We sincerely appreciate your relationship with us.

We are all here for you. We plan to stay in touch with you, and we hope you’ll stay in touch with us. But, by all means, be careful and stay healthy!

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Want to let us know what you love about our app or have suggestions for future updates? Please contact us.